LOMAROSHOP

We currently ship throughout the United States.

For more information, please visit our Shipping Policy.

Yes, we currently offer free shipping on all orders within the United States.

For more information, please visit our Shipping Policy.

Orders are typically processed within 1–2 business days and delivered within 4–5 business days of dispatch — 5–7 business days in total across the United States. Delivery times may vary depending on the destination, carrier operations, weather conditions, and other unforeseen circumstances.

For more information, please visit our Shipping Policy.

Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Yes, exchanges are available within 30 days for size or style changes, provided the jewelry is in its original condition.

Absolutely. We accept returns within 30 days of delivery for eligible unused items in their original packaging.

For more information, please visit our return & refund policy page.

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery. Our team will review the situation and provide an appropriate solution.

For more information, please visit our return & refund policy page.

If you experience a manufacturing defect, please contact our customer support team. Each request is reviewed individually to determine the appropriate resolution.

If your order has not yet been processed, we may be able to assist with a cancellation or modification. Please contact our customer support team as soon as possible after placing your order.

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• Shop Pay
• Paypal
  

All payments are securely encrypted and processed through trusted payment service providers.

For more information, please visit our Payment Policy page.

Yes. All transactions are protected using secure encryption technology and are processed through trusted payment service providers.

For more information, please visit our Payment Policy page.

Material information is listed on each product page under the product specifications section. We recommend reviewing the product details before placing an order.

To keep your bracelets, rings, and necklaces looking their best, avoid contact with water, perfumes, and harsh chemicals. Clean gently with a soft cloth.

Information about our company, including our registered business details and contact information, is available on our Legal Notice and Contact Us pages.

You can contact us anytime through our email at support@lomaroshop.com, by phone at +1 (307) 443-4575, or via the contact form available on our website. Our customer support team aims to respond to all inquiries within 24 hours on business days.

No — “emerald green” describes the color of the cubic zirconia stones, not natural emerald. All materials are listed plainly on each product page under the specifications section.

Wrap a strip of paper around the base of your finger, mark where it overlaps and measure the length in millimeters, then compare it with the size chart on the product page. Between two sizes? Choose the larger one — and if the fit isn’t right, exchanges are free of restocking fees within 30 days.

Our pieces use a copper alloy base with a platinum-plated silver-tone finish. If you have known metal sensitivities, please review the materials listed on the product page before ordering — and the 30-day return policy covers you either way.

No. Shipping is free on every order, and the price on the product page plus any applicable sales tax shown at checkout is the complete amount you pay. No handling fees, no surcharges.

Please check your spam folder first. If there’s still nothing within an hour, write to support@lomaroshop.com — the e-mail address may have contained a typo; we’ll locate your order and correct it.

Yes — contact us immediately at support@lomaroshop.com. Address changes are possible until the parcel is handed to the carrier, usually within 1–2 business days of ordering.

Tracking numbers activate within 24 hours of your shipping confirmation e-mail. If there’s no movement for 48 hours, contact us and we’ll check with the carrier directly — and if a package is confirmed lost, you choose a free reshipment or a full refund.

For a defect, damage or wrong item — Lomaroshop pays. For a change of mind — the customer pays. We provide the return label in both cases. For more information, please visit our Return & Refund Policy.